The reception desk is where most access decisions are actually made.
Visitor management, contractor sign-in and delivery handling all happen at the same desk that greets clients. Treating that role as hospitality only leaves the access decisions undefined.
The practical fix is a written process: how visitors are verified, how contractors are matched to an expected works list, what happens when someone arrives unannounced and how an escalation is raised without confrontation.
Done well, it improves both sides at once. Visitors are handled faster because the person at the desk is not improvising.