Four contracts across logistics, commercial, healthcare and education estates. Each one sets out the brief, what sat inside the scope and what the client sees in reporting.
01 · Logistics & industrial
Riverside Logistics · Midlands
Gatehouse control and night cover on a 24-hour distribution centre
A regional distribution centre needed consistent gatehouse control, vehicle checks and night patrols without a separate supplier for cleaning and yard upkeep.
Scope
✓Manned gatehouse and vehicle access control
✓Night patrols and keyholding
✓CCTV review and incident reporting
✓Yard, washroom and office cleaning
What the client sees
One rota and one reporting pack across security and site services
Access logs and patrol records available to the site team each morning
Escalation routed through a single named point of contact
“Having security and site services under one contract removed a lot of noise. We raise one call and it gets picked up.”
Operations Manager · Riverside Logistics
02 · Commercial
Riverstone Capital · London
Front of house and integrated FM at a City headquarters
A head office wanted a reception presence that read as hospitality rather than guarding, with cleaning and engineering coordinated behind it.
Scope
✓Reception and concierge security
✓Access control and visitor management
✓Daily cleaning and periodic works
✓Planned and reactive maintenance coordination
What the client sees
Documented visitor and access procedure agreed with the client
Cleaning and engineering scheduled around occupancy
Monthly review against a written scope
03 · Healthcare
Riverside Hospital Trust · South East
Cleaning to clinical standards in public-facing areas
Main entrance, outpatient corridors and washrooms needed a cleaning regime that held up through peak footfall and could be evidenced.
Scope
✓Daily and periodic cleaning of public areas
✓Washroom and hygiene services
✓Waste segregation support
✓Audit records at the point of work
What the client sees
Task frequencies written down and signed off before mobilisation
Completed work evidenced by area, not by shift
Issues logged and closed against a named owner
“The difference is the record. We can see what was done, where and when, without chasing anyone for it.”
Estates Lead · Riverside Hospital Trust
04 · Education
Riverside High School · North West
Term-time cleaning, grounds and reactive maintenance
A secondary school needed site services delivered around teaching hours, with clear safeguarding-appropriate access arrangements.
Scope
✓Daily cleaning and holiday deep cleans
✓Grounds maintenance and litter control
✓Building fabric and reactive repairs
✓Agreed site access and induction procedure
What the client sees
Works scheduled to term dates and out-of-hours windows
Single point of contact for the site team
Written scope reviewed each term
Client names, locations and quotes shown here are illustrative pending written approval from each client.
Bring us your most demanding site first.
We will walk the site, write the scope down and price against it.
01 · Logistics & industrial
