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12 / Policy

Complaints policy

How to raise a complaint and what happens next.

Making a complaint

Complaints can be made by phone on 020 7183 9055 or by email to sales@alliedforcegroup.com, or through the enquiry form on our contact page.

What happens

The complaint is logged, acknowledged and investigated by someone not directly involved in the work concerned. We will tell you the outcome and any corrective action.

If you are not satisfied

You can ask for the matter to be escalated to contract management for a further review.

Review

This statement is reviewed periodically and applies to all Allied Force Group personnel, including subcontractors working under our contracts. A signed copy is available on request.

Intrasecure Services Ltd, trading as Allied Force Group. Registered in England and Wales, company number 09645770. Registered office: [TBC].